FAQ

1. Platforms for the upcoming test.

iOS, Android, Amazon, macOS, Windows, VR/AR, all together or separately;

2. Builds and where to find them.

TestFlight / HockeyApp / Google Beta / Steam Key or a package copy .apk/.ipa/.exe; Aim of the current test iteration.

3. Aim of the current test iteration.

For example, “Focus on the Q1 event questline – specification attached.”;

4. Deadlines for task execution.

Starting when you ready and finishing when you need it done;

5. Reports, their frequency, and format.

Daily, weekly, upon completion of the task;

6. Documentation, if there is any available.

Our team is able to develop any test documentation you might need to use;

7. Bug tracking system

JIRA, Redmine, Asana, HacknPlan, Trello, Google Sheets, uTrack, etc – anything your team is comfortable with;

8. A place to communicate.

Slack, Skype, Discord, Telegram, etc. + a person who knows the project to determine expected results;

9. Cheat menu and/or test accounts.

To speed up progression without disrupting the system. We could also offer recommendations on creating it;

10. The invoicing process.

Per task, per sprint, weekly, monthly. SWIFT payments are preferable. The requisites will be indicated in the Agreement;

✅ Do you have devices/platforms we need?

Our strategy is to provide maximum testing coverage within a shortest possible timespan.
Thus our device park is optimized for this task.
+ we are able to acquire any additional hardware upon your request.

✅ How do you calculate the testing time?

We provide a free project evaluation on any stage of development.
After studying the builds, docs and requirements we will provide you with a custom test plan draft.
You can then study it with your team and negotiate any details, as we will represent QA tasks in the form of precise hourly blocks.

✅ What is the usual quote?

Testing a mobile game is bidding between 500 and 4000 USD.

✅ What bug tracking system you use?

We prefer Jira but also worked with Asana, Mantis, Redmine, Bugzilla, HacknPlan, Trello, Google Docs and MS Excel.

✅ What types of test activities do you provide?

• Development and execution of test scenarios;
• General test planning and requirements analysis;
• Documenting found defects in the bug-tracking system;
• Analyzing and visualizing the results obtained during testing;
• Providing reports on product quality in one or several iterations depending on the size and complexity of the project.

✅ Is there are any guarantees for provided QA?

If the specification does not reflect the true quality requirements, the product’s quality cannot be guaranteed.
Nevertheless, we are able to prepare test kits that guarantee covering all aspects and expected results within the application.
In addition, we can offer product support on release.
Our QA specialist will monitor users’ reviews to create bug reports, so the development team could fix them at once.

✅ Why did you name your company SnoopGame?

We thought it sounds fitting for a Quality Assurance company.
snoop [snuːp] (spy, search) – to look around a place secretly, in order to discover things or find out information about someone or something;
It’s a pretty valid description for our work – we snoop the bugs out of your product.

✅ When the time is right for a QA?

Testing could be useful in all stages of the project life cycle, but generally – sooner, the better.

✅ How often do I need to test my project?

That depends on your development cycle and amount of content in each update.
Could be ranging from testing several updates per week to one test run per month.

✅ Will the project become perfect after testing and debugging?

After the round of testing and debugging, we can verify that the project meets all of the requirements and quality criteria.
The project is “perfect” in terms of QA when it processes any user input in any given environment without unexpected behavior.

✅ How many testers do I need in a QA team?

It strongly depends on the project complexity and the frequency of updates.
For a project like C.A.T.S. – on a second year after the release it’s best to have a 4-6 full-time QA’s
And we also throw 6 more QA’s to execute periodic extensive testing of new updates in a matter of days before the release.

• If you need to run basic testing for 120 hours in 5 days – a team of 3 will do;
• If your plan is to cover 400 hours of testing in two iterations, 5 days each – a team of 5 QA’s will be enough;
• If the schedule is tight and the scope is 1 280 hours per month – up to 8 testers on a full-time basis will be needed.

✅ Who will be involved in testing my project?

Each new task will be handled by top-performing QA with sufficient qualifications to manage the project.
We rarely switch Project Leads, so knowledge will be accumulated by the team throughout the testing period.
The team will be able to deliver its top expertise after a few iterations when they get to know the project better.

SnoopGame QA is 44 testers in 4 teams, from Trainee to Senior and the Head of QA who oversees the workload distribution.
Don’t forget the Accounting, Office Management, System Administration, Business Development, SMM, HR, and Cleaning staff.

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