Game Testing Dilemma: Dedicated Team or Outstaffing?

The Ultimate Guide to Choosing Between an In-House Team and Outstaffing

  • Mobile Game Testing

  • Articles

03 Jun 2024 10 min read

In the highly competitive world of game development, ensuring a high-quality gaming experience is paramount. As games become more complex, the need for robust game testing services has never been greater. This article delves into the ongoing debate between maintaining an in-house game testing team versus leveraging outsourced QA engineers. We’ll explore the advantages and drawbacks of each approach, helping game developers, project managers, and studio owners make informed decisions.

In-House vs. Outstaffing

Game testing services are a crucial component of the development process. They ensure that the final product is polished, free of bugs, and provides an enjoyable user experience. There are two primary models for conducting game testing: maintaining an in-house team or outstaffing to external game testing service providers.

In-House Game Testing Team

An in-house game testing team consists of QA testers who are full-time employees of the game development studio. They work closely with developers, providing immediate feedback and ensuring the game meets the studio’s standards.


  • Direct Communication: Immediate access to developers allows for swift issue resolution.
  • Aligned Vision: In-house teams are typically more aligned with the studio’s goals and culture.
  • Security: Sensitive information remains within the company, reducing the risk of data breaches.


  1. Higher Costs: Salaries, benefits, and training for full-time employees can be expensive.
  2. Limited Expertise: In-house teams may lack the specialized skills required for diverse projects.
  3. Scalability Issues: Scaling the team up or down based on project demands can be challenging.

Outstaffing: Outsourced QA Engineers

Outstaffing involves partnering with game testing service providers. These providers offer outsourced QA testing, supplying skilled testers who work remotely.


  1. Cost-Effective: Outsourcing can significantly reduce costs associated with hiring and maintaining an in-house team.
  2. Access to Expertise: Game testing service providers often have a pool of experienced testers with diverse skill sets.
  3. Flexibility: Easily scale your testing team up or down depending on project needs.


  1. Communication Barriers: Working with remote teams can sometimes lead to communication challenges.
  2. Control Issues: Less direct oversight can result in discrepancies in quality standards.
  3. Data Security Risks: Sharing sensitive information with external parties can pose security risks.

Comparative Analysis: In-House Team vs. Outstaffing

CriteriaIn-House TeamOutstaffing
CostHigh (salaries, benefits, training)Lower (pay per project/hour)
CommunicationDirect and immediatePotential delays due to remote setup
ExpertiseLimited to team skillsAccess to a wide range of specialists
ScalabilityChallengingEasy to scale up or down
SecurityHighModerate, depending on the provider

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    Key Considerations for Game QA Outsourcing

    Cost Efficiency

    Outstaffing typically offers significant cost savings. With game testing service providers, you avoid the expenses associated with full-time employees, such as salaries, benefits, and ongoing training. You only pay for the services you need, making it a cost-effective solution for studios of all sizes.

    Expertise and Quality

    Outsourced QA engineers from game testing service providers bring a wealth of experience from working on a variety of projects. This diversity of expertise can lead to more thorough and efficient testing processes. Specialized knowledge in different types of games and platforms (such as mobile testing outsourcing) can be particularly beneficial.

    Flexibility and Scalability

    The ability to scale your testing resources up or down based on project requirements is a significant advantage of outstaffing. Whether you’re ramping up for a major release or scaling down during slower periods, outsourced quality assurance offers the flexibility to adjust your team size as needed.

    Communication and Control

    While in-house teams benefit from direct communication and control, advancements in communication technology have made it easier to manage remote teams. Regular updates, video conferences, and collaboration tools can help bridge the gap and ensure that outsourced teams remain aligned with your project’s goals.

    Data Security

    Security concerns are a valid consideration when working with external partners. However, reputable software testing outsourcing companies implement robust security measures to protect your sensitive information. It’s crucial to choose a provider with a strong track record in data security to mitigate risks.

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